Superimposing virtual visual information within the real world is referred to as augmented reality (AR). This technique becomes increasingly popular and due to technical advances can be applied to various purposes ranging from consumer entertainment to industrial use cases. Workplaces equipped with AR assistance-systems promise fast and accurate performance. Within the field of intralogistics, palletization constitutes a field of application which may benefit from guidance by AR. In the present investigation, participants performed a palletization task while they received instructions via three different devices (paper list, tablet, AR glasses). Performance data and subjective ratings were obtained. Participants subjectively preferred to work with the AR device. Number of errors was reduced while at the same time handling times were prolonged when the AR device was used. In all experimental conditions, performance improved in the course of the experiment. Least improvement was observed in the AR condition, which emphasizes that such applications allow decent performance without prior experience. Overall, the present results indicate that the utility of AR applications is limited when task demands are low. Such applications might be more useful in unclear and complex situations. Furthermore, AR possesses high hedonic qualities which may ease the integration of novel work processes.

在现实世界中叠加虚拟视觉信息被称为增强现实 (AR)。这种技术变得越来越流行，并且由于技术进步，可以应用于从消费者娱乐到工业用例的各种目的。配备 AR 辅助系统的工作场所有望提供快速准确的性能。在内部物流领域，托盘化构成了一个可以受益于 AR 指导的应用领域。在本次调查中，参与者在通过三种不同的设备（纸质清单、平板电脑、AR 眼镜）接收指令的同时执行托盘化任务。获得了性能数据和主观评价。参与者主观上更喜欢使用 AR 设备。使用 AR 设备时，错误数量减少，同时处理时间延长。在所有实验条件下，性能在实验过程中都有所提高。在 AR 条件下观察到的改进最少，这强调了此类应用程序无需先前经验即可获得不错的性能。总体而言，目前的结果表明，当任务需求较低时，AR 应用程序的效用是有限的。在不清楚和复杂的情况下，此类应用程序可能更有用。此外，AR 具有高享乐品质，可以简化新工作流程的集成。这强调了此类应用程序无需先前经验即可获得不错的性能。总体而言，目前的结果表明，当任务需求较低时，AR 应用程序的效用是有限的。在不清楚和复杂的情况下，此类应用程序可能更有用。此外，AR 具有高享乐品质，可以简化新工作流程的集成。这强调了此类应用程序无需先前经验即可获得不错的性能。总体而言，目前的结果表明，当任务需求较低时，AR 应用程序的效用是有限的。在不清楚和复杂的情况下，此类应用程序可能更有用。此外，AR 具有高享乐品质，可以简化新工作流程的集成。