Access to knowledge, information, and technology is a key element for the development of individuals and society as a whole. While computing systems play a fundamental role in this process, efforts aimed at diminishing the worldwide digital divide are still scarce. In this study, we propose a tailoring-based approach for personal systems design as a way to promote digital and social inclusion in contexts of highly unbalanced access to computing technology. Our approach uses theories and methods of participatory design and semiotics to tailor user interfaces according to principles of universal access. We propose the integration of the PLuRaL framework for the system conception and design with the FAN (flexibility through AJAX and norms) framework for implementation and deployment of tailorable user interfaces, reaching a complete approach for the creation of systems. The approach, frameworks, and methods were effectively analyzed during the design of an inclusive social network system in Brazil. In addition, we present an evaluation of the developed system and discuss possible impacts on digital inclusion.

获得知识，信息和技术是个人和整个社会发展的关键要素。尽管计算系统在此过程中起着根本性的作用，但仍缺乏旨在缩小全球数字鸿沟的努力。在这项研究中，我们提出了一种基于剪裁的个人系统设计方法，以此作为在高度不平衡的计算机技术访问环境下促进数字和社会融合的方法。我们的方法使用参与式设计和符号学的理论和方法，根据通用访问的原则来定制用户界面。我们建议整合PLu R带有FAN（通过AJAX和规范的灵活性）框架的系统概念和设计的aL框架，用于实现和部署可定制的用户界面，从而为创建系统提供了完整的方法。在设计巴西的包容性社交网络系统期间，有效地分析了方法，框架和方法。此外，我们对已开发的系统进行了评估，并讨论了对数字包容性的可能影响。