Abstract The technical protection provided by information security technology is necessary as a frontline defense against threats. However, the human element adds great risk to systems and cannot be ignored. This research explores the human elements related to security communications and intention to comply with security directives. Security communications are more-commonly being sent using richer computer-based channels. While the goal of security communications is the gain compliance, there is still much to learn related to what influences a user to comply. This research explores the effects that (im)politeness has on intention to comply with security directives. The research utilized an experiment that focused on secure browser setting directives using several types of online communication. The subjects were randomly assigned to receive communications/directives that were text-based, text/image-based, or video-based. The communications were also grouped into polite and impolite messaging. The results for the overall model indicated perceived richness had a negative influence on perceived mental workload. Additionally, perceived mental workload resulted in a decreased intention to comply with security directives. There were no significant differences between polite and impolite groups for the treatment groups with text-based and text/image-based messaging. However, in the video-based treatment, the relationship between perceived richness and intention to comply with security directives was significantly different between the polite and impolite groups.

中文翻译：

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安全指令中的礼貌：人为因素的浏览器合规性洞察

摘要 信息安全技术提供的技术保护是抵御威胁的前线防御。然而，人为因素给系统增加了很大的风险，不容忽视。本研究探讨了与安全通信相关的人为因素以及遵守安全指令的意图。安全通信更常见地使用更丰富的基于计算机的通道发送。虽然安全通信的目标是获得合规性，但与影响用户合规性的因素有关，还有很多需要学习的地方。本研究探讨了（不）礼貌对遵守安全指令的意图的影响。该研究利用了一项实验，该实验侧重于使用多种在线通信类型的安全浏览器设置指令。受试者被随机分配接受基于文本、基于文本/图像或基于视频的通信/指令。通信也分为礼貌和不礼貌的消息。整体模型的结果表明感知丰富度对感知心理工作量有负面影响。此外，感知到的心理负担导致遵守安全指令的意愿降低。对于基于文本和基于文本/图像的消息传递的处理组，礼貌组和不礼貌组之间没有显着差异。然而，在基于视频的治疗中，礼貌和不礼貌群体之间感知丰富度和遵守安全指令的意愿之间的关系显着不同。通信也分为礼貌和不礼貌的消息。整体模型的结果表明感知丰富度对感知心理工作量有负面影响。此外，感知到的心理负担导致遵守安全指令的意愿降低。对于基于文本和基于文本/图像的消息传递的处理组，礼貌组和不礼貌组之间没有显着差异。然而，在基于视频的治疗中，礼貌和不礼貌群体之间感知丰富度和遵守安全指令的意愿之间的关系显着不同。通信也分为礼貌和不礼貌的消息。整体模型的结果表明感知丰富度对感知心理工作量有负面影响。此外，感知到的心理负担导致遵守安全指令的意愿降低。对于基于文本和基于文本/图像的消息传递的处理组，礼貌组和不礼貌组之间没有显着差异。然而，在基于视频的治疗中，礼貌和不礼貌群体之间感知丰富度与遵守安全指令的意愿之间的关系显着不同。感知到的心理负担导致遵守安全指令的意愿降低。对于基于文本和基于文本/图像的消息传递的处理组，礼貌组和不礼貌组之间没有显着差异。然而，在基于视频的治疗中，礼貌和不礼貌群体之间感知丰富度和遵守安全指令的意愿之间的关系显着不同。感知到的心理负担导致遵守安全指令的意愿降低。对于基于文本和基于文本/图像的消息传递的处理组，礼貌组和不礼貌组之间没有显着差异。然而，在基于视频的治疗中，礼貌和不礼貌群体之间感知丰富度与遵守安全指令的意愿之间的关系显着不同。