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How Does Collaborative Reflection Unfold in Online Communities? An Analysis of Two Data Sets
Computer Supported Cooperative Work ( IF 2.4 ) Pub Date : 2020-08-18 , DOI: 10.1007/s10606-020-09382-0
Michael Prilla , Oliver Blunk , Irene-Angelica Chounta

People can learn a lot through (collaborative) reflection at work: In organizations, staff debate experiences and due to issues every day, thus reflecting together and learning from each other. While this is desirable, it is often hindered by differences in time and space. Online discussions in community-like systems may provide a means to overcome this issue and enable staff to share experiences and learn from them. In this paper, we study two different data sets from two software systems to support online collaborative reflection in order to analyze what possible factors influence the occurrence of aspects of reflection in online discussions, like experiences, suggestions and learning. Our results include findings that partially approve existing models of (collaborative) reflection, but also others that add to or even challenge these models. Overall, we found that collaborative reflection may take different paths towards learning. From this we derive that facilitation mechanisms need to take up these paths, and that facilitation may be successful in different ways than anticipated from existing literature. We describe possible facilitation mechanisms and discuss their implementation.



中文翻译:

在线社区中如何进行协作反思?两个数据集的分析

人们可以通过工作中的(协作)反思来学习很多东西:在组织中,员工每天都会辩论经验和由于问题而发生的事情,从而相互反思并相互学习。尽管这是理想的,但通常会因时间和空间的差异而受到阻碍。类似社区的系统中的在线讨论可以提供一种克服此问题的方法,并使员工可以分享经验并向他们学习。在本文中,我们研究了来自两个软件系统的两个不同的数据集,以支持在线协作反思,以便分析哪些因素会影响在线讨论中反思的发生,例如经验,建议和学习。我们的结果包括部分认可现有的(协作)反射模型的发现,还包括其他增加甚至挑战这些模型的发现。总体而言,我们发现协作反思可能会采取不同的学习途径。由此得出的推论是,简化机制需要采取这些途径,并且简化可能会以不同于现有文献所预期的方式获得成功。我们描述了可能的促进机制并讨论了其实施。

更新日期:2020-08-18
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