During the last three decades in both the United States and Europe, neoliberal policies, especially privatization, have restructured services in ways that dramatically affect the capacity of human services workers and agencies to serve all clients. Privatization means not only transforming public programs such as Social Security, but also managerialism-the incorporation of business principles, methods, and goals into public and nonprofit human services organizations. Few researchers have looked at the impact of market-based managerialism (focused on productivity, accountability, efficiency, and standardization) on social work's mission and the effectiveness of human services workers and organizations. Using an anonymous survey of 3,000 New York City human services workers, authors examined the impact of managerialist practices including performance measures, quantifiable short-term outcomes, and routinized practices on frontline workers and service provision. A troubling trend emerged. Workers in agencies with a high commitment to managerialism found it considerably more difficult to adhere to social work's mission and fundamental values. This conflict between the "logic of the market" and the "logic of social work" subsided dramatically in agencies with a low commitment to managerialism, indicating that even in today's competitive environment, agencies can protect the social work mission.

中文翻译：

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私有化的危险：将商业模式引入人类服务

在美国和欧洲的过去三年中，新自由主义政策，尤其是私有化，以极大地影响人类服务工作者和机构为所有客户服务的能力的方式重组了服务。私有化不仅意味着转变社会保障等公共项目，还意味着管理主义——将商业原则、方法和目标纳入公共和非营利人类服务组织。很少有研究人员研究基于市场的管理主义（侧重于生产力、问责制、效率和标准化）对社会工作使命以及人类服务工作者和组织的有效性的影响。通过对 3,000 名纽约市人类服务工作者的匿名调查，作者研究了管理主义实践的影响，包括绩效衡量、可量化的短期结果以及对一线工人和服务提供的常规实践。一个令人不安的趋势出现了。对管理主义有高度承诺的机构的工人发现坚持社会工作的使命和基本价值观要困难得多。这种“市场逻辑”与“社会工作逻辑”之间的冲突，在管理主义程度较低的机构中显着消退，表明即使在当今竞争激烈的环境中，机构也可以保护社会工作使命。对管理主义有高度承诺的机构的工人发现坚持社会工作的使命和基本价值观要困难得多。这种“市场逻辑”与“社会工作逻辑”之间的冲突，在管理主义程度较低的机构中显着消退，表明即使在当今竞争激烈的环境中，机构也可以保护社会工作使命。对管理主义有高度承诺的机构的工人发现坚持社会工作的使命和基本价值观要困难得多。这种“市场逻辑”与“社会工作逻辑”之间的冲突，在管理主义程度较低的机构中显着消退，表明即使在当今竞争激烈的环境中，机构也可以保护社会工作使命。