Following the emergence of the coronavirus disease 19 (COVID-19) pandemic, healthcare organizations began concentrating on the preparation for and management of the surge of COVID-19 cases while trying to protect the healthcare workers and other patients from getting COVID-19. Changing the way people work requires innovative approaches and questioning some long-held medical practices. There are multiple factors contributing to the apparent reduced utilization of healthcare services to non–COVID-19 patients. The current world crisis is highlighting the need of re-engineering the way we deliver inpatient and outpatient health care, including bolstering social support, in order to be prepared when the next calamity will present itself.

随着冠状病毒疾病19（COVID-19）大流行的出现，医疗机构开始集中精力准备和管理COVID-19病例的激增，同时努力保护医护人员和其他患者免于感染COVID-19。改变人们的工作方式需要创新的方法，并质疑一些长期存在的医疗实践。有多种因素导致非COVID-19患者的医疗服务使用率明显下降。当前的世界危机突出表明，需要重新设计我们提供住院和门诊医疗保健的方式，包括加强社会支持，以便为下一次灾难的来临做好准备。