Abstract

Drawing from contingency theory, we investigate the impact of Supplier Quality Management (SQM) activities on internal quality performance and examine the role of Supply Chain Oriented (SCO) culture in the relationship between SQM and internal quality performance. A survey-based research was designed to collect data from 518 UK manufacturing firms. The results indicate that organisations with strong SCO culture are more conducive to increased levels of trust, commitment, cooperative norms, organisational compatibility and managerial support. As such, effective supplier development and integration activities appear to bring about a higher level of internal quality performance. The results also support the moderating effect of SCO culture on the relationship between supplier quality management and internal quality performance. The study highlights the importance of SCO culture – if organisations want to optimise internal quality and organisational performance in a sustainable manner through effective buyer-supplier relationships. This study contributes to the literature by analysing SQM and internal quality performance relationships through the lens of contingency theory and presents empirical evidence in support of the context dependency nature of SQM and its impact on performance. In this respect, a contextual variable theorised as ‘SCO culture’ is conceptualised to understand the SQM – performance relationship.

摘要

根据权变理论，我们调查了供应商质量管理 (SQM) 活动对内部质量绩效的影响，并检查了供应链导向 (SCO) 文化在 SQM 与内部质量绩效之间的关系中的作用。一项基于调查的研究旨在收集来自 518 家英国制造公司的数据。结果表明，具有浓厚上海合作组织文化的组织更有利于提高信任、承诺、合作规范、组织兼容性和管理支持水平。因此，有效的供应商开发和整合活动似乎会带来更高水平的内部质量绩效。结果也支持了 SCO 文化对供应商质量管理和内部质量绩效之间关系的调节作用。该研究强调了 SCO 文化的重要性——如果组织希望通过有效的买卖双方关系以可持续的方式优化内部质量和组织绩效。本研究通过权变理论的视角分析 SQM 和内部质量绩效关系，为文献做出贡献，并提供了支持 SQM 的上下文依赖性质及其对绩效影响的经验证据。在这方面，理论化为“SCO 文化”的上下文变量被概念化以理解 SQM - 绩效关系。本研究通过权变理论的视角分析 SQM 和内部质量绩效关系，为文献做出贡献，并提供了支持 SQM 的上下文依赖性质及其对绩效影响的经验证据。在这方面，理论化为“SCO 文化”的上下文变量被概念化以理解 SQM - 绩效关系。本研究通过权变理论的视角分析 SQM 和内部质量绩效关系，为文献做出贡献，并提供了支持 SQM 的上下文依赖性质及其对绩效影响的经验证据。在这方面，理论化为“SCO 文化”的上下文变量被概念化以理解 SQM - 绩效关系。