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What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity
Information & Management ( IF 9.9 ) Pub Date : 2019-12-23 , DOI: 10.1016/j.im.2019.103250
Xiang Gong , Kem Z.K. Zhang , Chongyang Chen , Christy M.K. Cheung , Matthew K.O. Lee

Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services.



中文翻译:

是什么将信任从Web转移到移动支付服务?感知能力的双重影响

从信任转移理论出发,本研究调查了从网络支付(WP)到移动支付(MP)服务的认知信任和情感信任转移,并着重研究了网络与移​​动支付关系的影响,即感知的实体性。通过进行在线调查(n = 491),我们的研究显示了两个关键发现。首先,认知信任和情感信任可以从WP转移到MP服务,从而形成使用MP服务的意图。其次,感知性不仅增加了对MP的认知信任和情感信任,而且还增强了从WP到MP服务的认知信任和情感信任的转移。

更新日期:2019-12-23
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