Purpose

An enterprise resource planning (ERP) system is commonly used for automating operational processes and enhancing their efficiency inside a company. In the recent years, the increasing development of ERP technologies has increased their impacts on decision-making. Such impact can no longer be underestimated. The purpose of this study was to evaluate the impacts of ERP systems on the improvement of decision-making quality inside large Moroccan companies.

Design/methodology/approach

Based on the DeLone and McLean information systems success model and by adopting a quantitative approach, survey data were collected through questionnaires. The established questionnaires were distributed to 104 decision-makers who use ERP systems. To test the developed research model, structural equation modeling based on the partial least squares method was used.

Findings

The findings of the present investigation showed that information and system quality had a positive impact on the overall user’s experience with the ERP system, whereas service quality had a negative impact on it. This influenced the quality of decision-making. The results also showed that the model used has sufficient and adequate convergent and discriminant validities, as well as sufficient reliability.

Originality/value

To the best of authors’ knowledge, this is the first empirical study that evaluates the effect of ERP systems on improving the quality of decision-making in Morocco. The results provide interesting theoretical and managerial implications.

中文翻译：

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评估企业资源计划对决策质量的影响：一项实证研究

目的

企业资源计划（ERP）系统通常用于自动化操作流程并提高公司内部的效率。近年来，ERP技术的不断发展增加了其对决策的影响。这种影响不能再被低估了。这项研究的目的是评估大型摩洛哥公司内部ERP系统对提高决策质量的影响。

设计/方法/方法

基于DeLone和McLean信息系统成功模型，并采用定量方法，通过问卷调查收集调查数据。已建立的问卷已分发给使用ERP系统的104位决策者。为了测试开发的研究模型，使用了基于偏最小二乘法的结构方程模型。

发现

本次调查的结果表明，信息和系统质量对整体用户使用ERP系统的体验产生积极影响，而服务质量对其产生负面影响。这影响了决策的质量。结果还表明，所使用的模型具有足够和足够的收敛性和判别性，以及足够的可靠性。

创意/价值

就作者所知，这是第一项评估ERP系统对提高摩洛哥决策质量的影响的实证研究。结果提供了有趣的理论和管理意义。