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Unravelling the relationship between response time and user experience in mobile applications
Internet Research ( IF 5.9 ) Pub Date : 2020-05-15 , DOI: 10.1108/intr-05-2019-0223
Mengli Yu , Ronggang Zhou , Zhao Cai , Chee-Wee Tan , Huiwen Wang

This study examines the impact of response time on user experience for mobile applications and considers the moderating influence of gender and network environment on this relationship.,An experiment was conducted with 50 young adults to evaluate their user experience of a mobile application that simulates variations in network environment and response time. User experience was evaluated based on the three constituent dimensions of tolerance, acceptance, and satisfaction.,Analytical results demonstrate that response time not only adversely affects user experience of mobile applications, but that this effect is not homogeneous across the three dimensions of tolerance, acceptance and satisfaction. The findings also illustrate that gender moderates the effect of response time on user experience, however, the negative influence is more salient for males than females, which is opposite to our hypothesis. The joint moderating influence of gender and network environment turned out to be partly significant.,By illuminating users' tolerance, acceptance, and satisfaction with varied response times, findings from this study can inform the design of mobile applications such that desired levels of user experience can be assured with minimum resources.,Although response time has been hailed as a key determinant of user experience for desktop applications, there is a paucity of studies that have investigated the impact of response time on user experience for mobile applications. Furthermore, prior research on response time neglects the multi-dimensional nature of user experience. This study bridges the above mentioned knowledge gaps by delineating user experience into its constituent dimensions and clarifying the effects of response time on each of these dimensions.

中文翻译:

解开移动应用程序中响应时间和用户体验之间的关系

本研究考察了响应时间对移动应用程序用户体验的影响,并考虑了性别和网络环境对这种关系的调节影响。,一项实验对 50 名年轻人进行,以评估他们模拟移动应用程序变化的移动应用程序的用户体验。网络环境和响应时间。用户体验基于容忍度、接受度和满意度三个组成维度进行评估。分析结果表明,响应时间不仅对移动应用程序的用户体验产生不利影响,而且这种影响在容忍度、接受度和满意度三个维度上并不均匀和满意。调查结果还表明,性别会调节响应时间对用户体验的影响,然而,男性的负面影响比女性更显着,这与我们的假设相反。性别和网络环境的联合调节影响被证明是部分显着的。,通过阐明用户对不同响应时间的容忍度、接受度和满意度,本研究的结果可以为移动应用程序的设计提供信息,从而达到所需的用户体验水平可以用最少的资源保证。虽然响应时间被誉为桌面应用程序用户体验的关键决定因素,但很少有研究调查响应时间对移动应用程序用户体验的影响。此外,先前对响应时间的研究忽略了用户体验的多维性质。
更新日期:2020-05-15
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