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Managing technology innovation paradoxes through multi-level ambidexterity capabilities
Internet Research ( IF 5.9 ) Pub Date : 2020-06-10 , DOI: 10.1108/intr-10-2019-0434
Taohua Ouyang , Xin Cao , Jun Wang , Sixuan Zhang

In this study, the authors aim to address the following two research questions: (1) How do technology innovation paradoxes manifest themselves in technological changes? (2) How do incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity? To do so, the authors examine technology innovation in cloud computing, which has taken shape and brought about changes to the information technology industry. Specifically, the authors examine how a traditional software company, China Standard Software Co., Ltd. (CS2C), successfully navigated the technological transition to cloud computing from its existing operating systems business by managing innovation paradoxes through multi-level ambidexterity capabilities.,This study examines a single exploratory case and conducts an in-depth analysis of how technology innovation paradoxes manifest themselves in technological changes and how incumbent firms manage technology innovation paradoxes through multi-level organizational ambidexterity. The data collection and analysis occurred simultaneously through three phases. In Phase 1, one of the authors who had worked at CS2C for many years enabled the authors to obtain access to the company. The data analysis during this phase provided the authors with the history and current situation of CS2C, enabling them to understand the external circumstances, such as particular historical period, and internal conditions, such as cultural and technological changes, that would be relevant throughout the course of their study. It also helped the authors identify organizational ambidexterity capability as the guiding theoretical concept for their research. In Phase 2, the authors engaged in site visits and conducted detailed interviews with employees working at CS2C. In Phase 3, most of the data analysis was conducted. When the interview data were not sufficient to support the theoretical analysis, additional data were collected via phone calls and emails, to assure data-theory-model alignment.,The authors’ findings show that technology innovation paradoxes manifest themselves as contradictory relationships and mutual support relationships between exploitative and exploratory innovation. In addition, the authors identify three integration mechanisms as key to multi-level organizational ambidexterity capabilities in managing technology innovation paradoxes in technological changes.,Three important theoretical implications can be drawn from our case analysis. First, this research contributes to the knowledge of innovation paradoxes during technological changes. Second, this research provides a model of multi-level organizational ambidexterity capability in technological changes. Third, this research proposes three integration mechanisms driven by three types of ambidexterity capability at different organizational levels.

中文翻译:

通过多层次的二元性能力管理技术创新悖论

在这项研究中,作者旨在解决以下两个研究问题:(1)技术创新悖论如何在技术变革中体现出来?(2) 现有企业如何通过多层次的组织二元性来管理技术创新悖论?为此,作者考察了云计算中的技术创新,它已经形成并给信息技术行业带来了变化。具体而言,作者研究了传统软件公司中标软件股份有限公司 (CS2C) 如何通过多层次的双元性能力管理创新悖论,成功地从现有操作系统业务向云计算的技术转型。本研究考察了一个单一的探索性案例,并深入分析了技术创新悖论如何在技术变革中表现出来,以及现有企业如何通过多层次的组织二元性来管理技术创新悖论。数据收集和分析分三个阶段同时进行。在第一阶段,其中一位在 CS2C 工作多年的作者使作者能够访问该公司。这一阶段的数据分析为作者提供了 CS2C 的历史和现状,使他们能够了解与整个课程相关的外部环境,例如特定的历史时期,以及内部条件,例如文化和技术的变化。他们的研究。它还帮助作者将组织的双元性能力确定为他们研究的指导理论概念。在第二阶段,作者进行了实地考察,并对 CS2C 的员工进行了详细访谈。在第 3 阶段,进行了大部分数据分析。当访谈数据不足以支持理论分析时,通过电话和电子邮件收集额外的数据,以确保数据-理论-模型的一致性。,作者的研究结果表明,技术创新悖论表现为相互矛盾的关系和相互支持开发性创新和探索性创新之间的关系。此外,作者确定了三种整合机制是管理技术变革中技术创新悖论的多层次组织双元性能力的关键。从我们的案例分析中可以得出三个重要的理论意义。首先,这项研究有助于了解技术变革期间的创新悖论。其次,本研究提供了技术变革中多层次组织双元性能力的模型。第三,本研究提出了三种整合机制,由不同组织层面的三种双元能力驱动。这项研究提供了技术变革中多层次组织双元性能力的模型。第三,本研究提出了三种整合机制,由不同组织层面的三种双元能力驱动。本研究提供了技术变革中多层次组织双元性能力的模型。第三,本研究提出了三种整合机制,由不同组织层面的三种双元能力驱动。
更新日期:2020-06-10
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