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Information management in lean office deployment contexts
International Journal of Lean Six Sigma ( IF 4 ) Pub Date : 2020-03-27 , DOI: 10.1108/ijlss-10-2019-0105
Rodrigo de Castro Freitas , Maria do Carmo Duarte Freitas

Lean office covers the improvement of administrative processes and information flows. In offices, one of the essential challenges is to coordinate the development of information management capabilities. Thus, this paper aims to identify the key factors of information management in lean office deployment contexts.,By adopting a qualitative approach, it consists of theoretical research that applies grounded theory's coding technique and exploits 27 scientific studies on lean office published in the past 20 years.,It identifies five key factors for managing information into an organizational structure that optimizes information flow, such as “information-seeking,” “access to information,” “information quality,” “information processing” and “use of information and communication technology”.,Data analysis was restricted in scientific research regarding lean office deployment. Therefore, the accuracy of the concepts and categories of information management proposed in this paper can be adjusted and validated in future research, thus deepening the discussion of its findings.,It highlights issues for managing information in contemporary organizations such as failures in information retrieval, restrictions on access to information, lack of quality information, inadequate information processing criteria and inefficiency of information systems infrastructure.,It analyzes the lean office deployment from the theoretical framework of information management. Thus, it differs from other studies in this field because it is not limited to the operational aspects of lean management. Nevertheless, it shows that lean office reconfigures information flows and continually improves organizations’ strategic management.

中文翻译:

精益办公室部署环境中的信息管理

精益办公室涵盖了行政流程和信息流的改进。在办公室,一项基本挑战是协调信息管理能力的发展。因此,本文旨在确定精益办公部署环境中信息管理的关键因素。通过采用定性方法,它包括应用扎根理论编码技术的理论研究,并利用过去 20 年发表的 27 篇关于精益办公的科学研究。年,它确定了将信息管理成优化信息流的组织结构的五个关键因素,例如“信息寻求”、“信息获取”、“信息质量”、“信息处理”和“信息和通信的使用”技术”。,数据分析在精益办公室部署的科学研究中受到限制。因此,本文提出的信息管理概念和类别的准确性可以在未来的研究中进行调整和验证,从而加深对其研究结果的讨论。它突出了当代组织中管理信息的问题,例如信息检索失败,信息获取受限、信息质量缺乏、信息处理标准不完善、信息系统基础设施效率低下,从信息管理理论框架分析精益办公部署。因此,它不同于该领域的其他研究,因为它不仅限于精益管理的运营方面。尽管如此,
更新日期:2020-03-27
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