2020, Emerald Publishing Limited. Purpose: This paper aims to present a review of literature that considers the use of quality frameworks in higher education (HE). Quality frameworks provide a minimum standard of teaching and learning of students. This systematic literature review identifies the tools and techniques to continuously improve the systems and processes that underpin teaching and learning are missing. With this in mind, the authors present a focus on Lean Six Sigma (LSS) as an improvement methodology adopted by the HE sector and present the factors that drive or hinder the implementation of LSS in higher education institutions (HEIs). Design/methodology/approach: A review of the literature and thematic analysis has been undertaken relating to the application of quality frameworks and methodologies within the literature set. Findings: The findings show that quality frameworks to be lacking insofar as their focus on compliance is no incentive for continuous improvement. This finding is not unique to the HEI sector and similar challenges exist in other sectors. A further finding identifies the need for academic professional practice to go beyond quality assurance to attend to the transformation of students. Together these present an apparent disconnect between continuous improvement methodology and HE quality frameworks. Research limitations/implications: A literature review does have limitations insofar as some literature may have been missed because of different key terms. A further consideration being literature from 2019 not available at the time the review was conducted. Practical implications: It represents the state of play in regard to the use of quality frameworks operating in HE and business schools. Insight is offered into how the use of continuous improvement methods can deliver quality in HE to benefit the sector, students and others. An agenda for future research is offered. Originality/value: The discussion is valuable as it seeks to improve understanding of the relationships between methodologies with adopted quality frameworks in the HEI sector. A contribution is made in the use of force field analysis to represent the critical success factors and barriers of LSS in HEI. Disciplines Business Publication Details Davidson, J., Price, O. & Pepper, M. (2020). Lean Six Sigma and quality frameworks in higher education a review of literature. International Journal of Lean Six Sigma, This journal article is available at Research Online: https://ro.uow.edu.au/buspapers/1676 Lean Six Sigma and Quality Frameworks in Higher Education – A review of literature

中文翻译：

---

高等教育中的精益六西格码和质量框架——文献综述

2020 年，翡翠出版有限公司。目的：本文旨在对考虑在高等教育 (HE) 中使用质量框架的文献进行回顾。质量框架为学生的教学和学习提供了最低标准。这份系统的文献综述确定了持续改进支撑教学和学习的系统和流程的工具和技术。考虑到这一点，作者重点介绍了作为高等教育部门采用的改进方法的精益六西格码 (LSS)，并介绍了推动或阻碍高等教育机构 (HEI) 实施 LSS 的因素。设计/方法/方法：对文献和专题分析进行了审查，这些文献与文献集中的质量框架和方法的应用有关。发现：调查结果表明，缺乏质量框架，因为它们对合规性的关注不是持续改进的动力。这一发现并非 HEI 部门独有，其他部门也存在类似的挑战。进一步的发现表明，学术专业实践需要超越质量保证，以关注学生的转变。这些共同构成了持续改进方法和高等教育质量框架之间的明显脱节。研究局限性/影响：文献综述确实存在局限性，因为某些文献可能因不同的关键术语而被遗漏。另一个考虑是在进行审查时无法获得 2019 年的文献。实际影响：它代表了在高等教育和商学院中运行的质量框架的使用情况。深入了解如何使用持续改进方法可以提供高等教育质量，从而使该部门、学生和其他人受益。提供了未来研究的议程。原创性/价值：该讨论很有价值，因为它旨在提高对方法论与 HEI 部门采用的质量框架之间关系的理解。在使用力场分析来表示 HEI 中 LSS 的关键成功因素和障碍方面做出了贡献。学科商业出版物详情 Davidson, J., Price, O. & Pepper, M. (2020)。高等教育中的精益六西格码和质量框架文献综述。国际精益六西格码杂志，