Urban facilities within a neighborhood are among the most important factors affecting residential satisfaction. According to the definitions of neighborhood by different scholars, initial impression is that the facilities whose service scope exceeds the border of the neighborhood (cross-neighborhood facilities) can be considered as a source of citizens’ dissatisfaction. However, it seems that such facilities can also be associated with potential positive effects for residents. This study tries to assess residential satisfaction regarding different cross-neighborhood facilities in Jahanshar neighborhood (Karaj, Iran) through the existing methods in order to solve this paradox that the existence of cross-neighborhood facilities inside a neighborhood will ultimately lead to residents’ satisfaction or not. To this end, required data was collected through documentary studies and field operations including interview and questionnaire. Sample size of 377 was determined using the Cochran formula and the questionnaires were randomly distributed among the residents living in the neighborhood. A conceptual model was presented and Importance-Satisfaction Analysis was selected. Nevertheless, since the method was found to have limitations, it was improved by Fuzzy Analytical Hierarchy Process for a more accurate evaluation. The results indicate that contrary to initial impression, the existence of cross neighborhood facilities within a neighborhood does not always have negative impacts on resident’s satisfaction. Despite some dissatisfactions which must be considered by decision makers using the results of this study, there are the areas where these facilities promoted the residents’ quality of life.

社区内的城市设施是影响居民满意度的最重要因素之一。根据不同学者对邻里的定义，最初的印象是，服务范围超出​​邻里边界的设施（跨邻域设施）可以被视为引起市民不满的根源。但是，这种设施似乎也可能对居民产生潜在的积极影响。本研究试图通过现有方法评估Jahanshar社区（伊朗Karaj）不同跨社区设施的居民满意度，以解决这一矛盾：社区内跨社区设施的存在最终会导致居民的满意度或不。为此，通过文献研究和现场操作（包括访谈和问卷调查）收集了所需的数据。使用Cochran公式确定了377名样本的规模，并将问卷随机分配给居住在附近居民中。提出了一个概念模型并选择了重要性满意度分析。但是，由于发现该方法有局限性，因此通过模糊层次分析法对其进行了改进，以实现更准确的评估。结果表明，与最初的印象相反，社区内跨社区设施的存在并不总是会对居民的满意度产生负面影响。尽管决策者必须使用本研究的结果来考虑某些不满，