The study of surprising product features is crucial for designing products that potentially trigger attention and curiosity. Through a tailored questionnaire, this study gathered reactions from 100 respondents to solutions which were considered to be surprising. The data about surprise emergence and its modalities were processed using a situated FBS-based cognitive framework, shifted to the perspective of the user/observer. Data analysis shows that FBS variables and the related cognitive processes are suitable for describing similarities and differences in the reasoning path of users when surprise emerges. This confirms that individually pre-conceived expectations are crucial to surprise emergence and that these expectations relate to functional, behavioural or structural variables with similar mechanisms that depend on thinking processes triggered by product features.

研究令人惊讶的产品功能对于设计可能引起关注和好奇的产品至关重要。通过量身定制的调查表，该研究收集了100位受访者对令人惊讶的解决方案的反应。使用基于FBS的认知框架处理了有关意外出现及其方式的数据，并转移到了用户/观察者的角度。数据分析表明，当出现意外时，FBS变量和相关的认知过程适合于描述用户推理路径中的异同。这证实了个人预先构想的期望对于意外出现至关重要，并且这些期望与功能，