Public-sector organisations around the world are increasingly harnessing service design expertise in order to renew public services and organisations. However, little research attention has been paid to how service design is procured in the public sector and its implications for the work of service design consultants. This study recognises public procurement as a briefing process and elucidates the complexities involved. Through an inductive thematic analysis of interviews, ethnographic observations and documents, the study maps out key phases of briefing in service design procurement in the Finnish public sector. In doing so, the study unveils how the professional contexts of public servants and service designers impact briefing and explores the challenges and practical responses of practitioners in such engagements.

世界各地的公共部门组织越来越多地利用服务设计专业知识来更新公共服务和组织。但是，很少有人关注公共部门如何进行服务设计及其对服务设计顾问的工作的影响。这项研究认识到公共采购是一个简报过程，并阐明了其中的复杂性。通过对访谈，人种学观察和文件的归纳主题分析，研究确定了芬兰公共部门服务设计采购简报的关键阶段。通过这样做，该研究揭示了公务员和服务设计人员的专业背景如何影响简报，并探索了从业者在此类活动中的挑战和实际反应。