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Veterans' response to an automated text messaging protocol during the COVID-19 pandemic.
Journal of the American Medical Informatics Association ( IF 6.4 ) Pub Date : 2020-07-04 , DOI: 10.1093/jamia/ocaa122
Jason J Saleem 1, 2 , Jacob M Read 1, 2 , Boyd M Loehr 3, 4 , Kathleen L Frisbee 3 , Nancy R Wilck 3 , John J Murphy 3, 5 , Brian M Vetter 3 , Jennifer Herout 3
Affiliation  

The US Department of Veterans Affairs (VA) is using an automated short message service application named “Annie” as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic.

中文翻译:

退伍军人在COVID-19大流行期间对自动短信协议的反应。

美国退伍军人事务部(VA)使用名为“ Annie”的自动短消息服务应用程序作为其冠状病毒病2019(COVID-19)响应的一部分,并带有冠状病毒预防措施的协议,该协议可以帮助退伍军人监控症状并告知退伍军人何时联系其VA护理小组或护士分诊专线。我们调查了1134位退伍军人使用Annie应用程序和冠状病毒预防措施协议的情况。调查结果支持可能为VA和非VA社区医疗机构节省大量资源。此外,大多数退伍军人通过接收协议消息报告了至少1种积极情绪(与VA的联系更多,自信,受过教育和/或感到焦虑的程度较低)。
更新日期:2020-09-10
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