Abstract Within the field of ergonomics, the concepts of usability, user experience and accessibility have played an increasingly important role. The present paper examined the meaning of these concepts and their relationship to each other, which included an analysis of the definitions, methods, and typical outcome measures employed. Despite some concerns in the literature about the utility of usability, user experience and accessibility as umbrella terms, we provide arguments for their continued use. The article proposes how the three concepts and their different perspectives can be integrated. We propose the term ‘interaction experience’ (IX) as a higher-level concept. Due to the multi-facetted nature of umbrella concepts, we suggest using spider charts as a means to report the results of evaluating artefacts with regard to usability, user experience and accessibility. Practitioner Summary: A better integration of the concepts of usability, user experience and accessibility is expected to provide some benefits to practitioners. We propose employing spider charts for reporting the outcome of artefact evaluations regarding the three concepts. This may help practitioners interpret the characteristics of a device at a glance. Abbreviations: IX: interaction experience; UX: user experience; ISO: International Standard Organisation

中文翻译：

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可用性、用户体验和可访问性：走向综合模型

摘要 在人体工程学领域，可用性、用户体验和可访问性的概念发挥着越来越重要的作用。本文研究了这些概念的含义及其相互之间的关系，其中包括对所采用的定义、方法和典型结果测量的分析。尽管文献中对可用性、用户体验和可访问性作为总括术语的效用存在一些担忧，但我们为它们的继续使用提供了论据。文章提出了如何整合这三个概念及其不同的观点。我们提出术语“交互体验”（IX）作为更高层次的概念。由于伞形概念的多面性，我们建议使用蜘蛛图作为报告可用性评估结果的方法，用户体验和可访问性。从业者总结：更好地整合可用性、用户体验和可访问性的概念有望为从业者提供一些好处。我们建议使用蜘蛛图来报告关于三个概念的人工制品评估结果。这可以帮助从业者一目了然地解释设备的特性。简称：IX：交互体验；UX：用户体验；ISO：国际标准组织 这可以帮助从业者一目了然地解释设备的特性。简称：IX：交互体验；UX：用户体验；ISO：国际标准组织 这可以帮助从业者一目了然地解释设备的特性。简称：IX：交互体验；UX：用户体验；ISO：国际标准组织