ABSTRACT

Based on the event log, the process mining techniques allow the discovery of the real processes, the verification of conformity with the prescribed processes and the improvement them. Also, in the current literature has evidenced the development of some works of process mining to the discovery of user intentions (intention mining). The purpose of this work is to conduct a literature review about the development of intention mining in the information systems engineering area, which aims is to define the state of the art of the intention mining techniques that are have developed based on the process mining techniques. Then, is developed the literature review, it analyzes and discusses the identified resources in the review. Is estimated that these resources will be the starting point to develop an intention mining technique, which allows identifying the gap between the prescribed processes and the real processes of a business.

摘要

基于事件日志，流程挖掘技术允许发现真实流程，验证是否符合规定流程并对其进行改进。此外，在当前的文献中已经证明了一些过程挖掘工作的发展，以发现用户意图（意图挖掘）。这项工作的目的是对信息系统工程领域意图挖掘的发展进行文献综述，其目的是定义基于过程挖掘技术开发的意图挖掘技术的现状。然后，展开文献综述，分析和讨论综述中确定的资源。估计这些资源将成为开发意图挖掘技术的起点，