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Understanding negotiated anti-malware interruption effects on user decision quality in endpoint security
Behaviour & Information Technology ( IF 3.7 ) Pub Date : 2020-03-12 , DOI: 10.1080/0144929x.2020.1734087
Mark Khai Shean Tan 1 , Sigi Goode 1 , Alex Richardson 1
Affiliation  

ABSTRACT

Anti-malware software must be frequently updated in order to protect the system and the user from attack. Makers of this software must choose between interrupting the user to update immediately or allowing them to update later. In either case, assessing the content of the interruption may still require cognitive investment. However, by allowing the user to negotiate a delayed response to these interruptions, users can instead focus on their work. This paper experimentally examines the effect of immediate and negotiated interruptions on user decision time and decision accuracy in multiple stage tasks. For complex tasks, decision performance is higher when the user can negotiate the onset of and response to interruptions. The option to defer response also results in greater subjective perceptions of control, improved task resumption and reduced feelings of interruption and distraction on the part of the user, even within a short period of time. These findings have practical implications for endpoint security and where there is a need to mitigate the effects of user interruptions from computer-mediated communication in complex task situations.



中文翻译:

了解协商反恶意软件中断对端点安全中用户决策质量的影响

摘要

反恶意软件必须经常更新,以保护系统和用户免受攻击。该软件的制造商必须在中断用户立即更新或允许他们稍后更新之间做出选择。在任何一种情况下,评估中断的内容可能仍然需要认知投资。但是,通过允许用户协商对这些中断的延迟响应,用户可以专注于他们的工作。本文通过实验检验了在多阶段任务中立即中断和协商中断对用户决策时间和决策准确性的影响。对于复杂的任务,当用户可以协商中断的开始和响应时,决策性能会更高。推迟反应的选择也会导致更大的主观控制感,改善任务恢复并减少用户的中断和分心的感觉,即使在很短的时间内也是如此。这些发现对端点安全以及在复杂任务情况下需要减轻用户因计算机介导的通信中断的影响具有实际意义。

更新日期:2020-03-12
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