Many of the software development projects are not successfully finished. In many cases, this is because the software requirements were not correctly identified. One of the factors that affect the elicitation of requirements is the proper selection of requirements elicitation techniques. Even when there is a lot of literature that proposes several requirements elicitation techniques, there is no reference process model that indicates the techniques that must be applied by a requirement's engineer to elicit the requirements of a mobile application for e-commerce. This gap covers both the elicitation of functional and non-functional requirements. Therefore, the authors propose a new model called reference process model for requirements elicitation for e-commerce mobile applications development (RPM-REFEMAD), which allows the elicitation of requirements based on the use of four elicitation techniques combined in ten steps. The proposed model was applied in the requirements elicitation of two e-commerce mobile applications in different scenarios. To visualise the results of the model, a survey was designed and applied to users/stakeholders who participated in the reference process model evaluation. The survey results indicated that RPM-REFEMAD model helps to elicit more quality and quantity functional and non-functional requirements, in comparison with the use of traditional requirements elicitation techniques.

中文翻译：

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提高在电子商务开发移动应用程序的需求获取阶段获得的功能和非功能需求的质量和数量：替代参考过程模型

许多软件开发项目尚未成功完成。在许多情况下，这是因为未正确识别软件要求。影响需求引发的因素之一是正确选择需求引发技术。即使有很多文献提出了几种需求启发技术，但也没有参考流程模型指出需求工程师必须采用的技术来激发电子商务的移动应用程序需求。这个差距涵盖了对功能和非功能需求的启发。因此，作者针对电子商务移动应用程序开发（RPM-REFEMAD）的需求启发提出了一种称为参考过程模型的新模型，它允许使用十步组合的四种启发技术来引发需求。所提出的模型被应用于在不同情况下的两个电子商务移动应用程序的需求启发。为了使模型的结果可视化，设计了一项调查并将其应用于参与参考过程模型评估的用户/利益相关者。调查结果表明，与使用传统需求启发技术相比，RPM-REFEMAD模型有助于引发更多质量和数量的功能和非功能需求。设计了一项调查，并将其应用于参与参考过程模型评估的用户/利益相关者。调查结果表明，与使用传统需求引发技术相比，RPM-REFEMAD模型有助于引发更多质量和数量的功能和非功能需求。设计了一项调查，并将其应用于参与参考过程模型评估的用户/利益相关者。调查结果表明，与使用传统需求引发技术相比，RPM-REFEMAD模型有助于引发更多质量和数量的功能和非功能需求。