By defining the related concepts of students' satisfaction with extracurricular education services in colleges, we used the SERVQUAL standard scale for reference and constructed a comprehensive indicator system for evaluating students' satisfaction with extracurricular education services through the preliminary selection and optimized selection of relevant indicators. After weighting indicators on the basis of analytic hierarchy process, entropy weight method, CRITIC and combination weighting method, we further employed the grey relational analysis method to construct a comprehensive model for evaluating students' satisfaction with extracurricular education services in colleges, and tested its practicability with the case of Minjiang University. The good collaboration between various elements, such as multi‐stakeholder participation and information network design, can significantly contribute to the in‐depth application and promotion of this comprehensive evaluation model.

中文翻译：

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高校课外教育学生满意度评价体系的构建与应用

通过界定高校学生对课外教育服务满意度的相关概念，我们使用SERVQUAL标准量表作为参考，并通过相关指标的初步选择和优化选择，建立了评价学生对课外教育服务满意度的综合指标体系。在运用层次分析法，熵权法，CRITIC法和组合权法对指标进行加权之后，进一步运用灰色关联分析法，建立了综合评价学生对课外教育服务满意度的模型，并检验了其实用性。以闽江大学为例。各个元素之间的良好协作，