This study selected various factors that may influence the satisfaction and use of public libraries through reflecting social changes led by the fourth industrial revolution, in an effort to differentiate the study from related studies conducted previously. In addition, this study examined the specific factors of material, facility, location and place, staff, programs and services that affect the satisfaction and use of public libraries by residents. Results show that accessibility and possession factors of material and interior design factor of facility, space for reading and user convenience factors of location and space, reliability and active attitude factors of staff and diversity, operation hours and promotion factors of programs and services have significant influence over the satisfaction and use of public libraries by residents. The results of this study are useful in providing fundamental data for attracting residents to libraries and improving the rate of utilization by providing library services based on the rapidly changing social environments and users’ demands for the practical operation of libraries.

中文翻译：

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居民公共图书馆使用影响因素研究

本研究通过反映第四次工业革命引领的社会变化，选取了可能影响公共图书馆满意度和使用的各种因素，以期将本研究与之前进行的相关研究区分开来。此外，本研究还考察了影响居民对公共图书馆满意度和使用的具体因素，包括材料、设施、地点和地点、人员、项目和服务。结果表明，材料的可达性和占有性因素和设施的室内设计因素、阅读空间和用户便利性因素的位置和空间、工作人员的可靠性和积极态度因素以及多样性、运营时间和项目和服务的促销因素都具有显着影响。居民对公共图书馆的满意度和使用情况。