ABSTRACT The implementation of environmental satisfaction sources in the design of a health centre is a means to achieve stress reduction. The present work analyses the effect that these sources have on the stress reduction of patients’ companions in a paediatric service. A two-phase study was carried out. During the first phase, 120 participants assessed 20 waiting rooms in situ in order to select the environmental sources with the greatest effect. During the second phase, the stress levels of 26 participants were measured in four simulated waiting rooms that combined the selected sources from the first phase. A multisensory simulation was carried out through a virtual reality experiment with visual, auditory and olfactory elements, and stress levels were measured at the psychological and neurophysiological levels. Results suggest that a combination of environmental satisfaction sources creates an important synergistic effect at the psychological and neurophysiological levels and underlines the importance of auditory and olfactory stimuli. Conclusions may be of interest to designers and managers of healthcare facilities.

中文翻译：

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多感官减压：儿科候诊室的神经结构研究

摘要 在健康中心设计中实施环境满意度源是实现减压的一种手段。目前的工作分析了这些来源对儿科服务中患者同伴压力减轻的影响。进行了两阶段研究。在第一阶段，120 名参与者对 20 个候诊室进行了现场评估，以选择影响最大的环境源。在第二阶段，在四个模拟候诊室中测量了 26 名参与者的压力水平，这些房间结合了第一阶段的选定来源。通过具有视觉、听觉和嗅觉元素的虚拟现实实验进行多感官模拟，并在心理和神经生理学层面测量压力水平。结果表明，环境满意度来源的组合在心理和神经生理学层面产生了重要的协同效应，并强调了听觉和嗅觉刺激的重要性。结论可能对医疗机构的设计者和管理者感兴趣。