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Status review and research strategies on product-service supply chain
Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture ( IF 2.6 ) Pub Date : 2020-03-10 , DOI: 10.1177/0954405420905199 Zhitao Xu 1, 2, 3 , Adel Elomri 2 , Qin Zhang 1 , Caijie Liu 1 , Lin Shi 1, 4
Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture ( IF 2.6 ) Pub Date : 2020-03-10 , DOI: 10.1177/0954405420905199 Zhitao Xu 1, 2, 3 , Adel Elomri 2 , Qin Zhang 1 , Caijie Liu 1 , Lin Shi 1, 4
Affiliation
This study draws a holistic view of the supply chain with three service strategies – namely, after-sales service; maintenance, repair and operations; and the product-service system – by analysing over 71 articles in this field. In this investigation, the content analysis is used to scrutinize the research to establish the knowledge, reveal the research opportunities and propose research strategies. The supply chain for product-service system depends more heavily on the implementation of the cooperation, collaboration and integration principles in operation. However, a complete analysis reveals that those crucial principles did not embody in current literature. Current research also failed to discuss the service operation decisions by modelling the intricate relations among them in a broad product-service supply chain context. Thus, the future research directions include developing service demand forecasting models; combining the time-series methods and the causal methods; establishing service resource planning models; addressing the relations between service deliverables, service capacity and the service resource; and strengthening the quantitative evaluation of the product-service supply chain performance with a systemic view. Moreover, by addressing the principles of cooperation, collaboration and integration, the added values of this review are the proposed research strategies for integrated forecasting of product services, integrated product-service resource allocation and scheduling, and systematic performance evaluation of the product-service supply chain. The findings and the proposed research strategies develop an in-depth understanding of product-service supply chain applications and serve as a basis for future research.
中文翻译:
产品服务供应链现状回顾与研究策略
本研究从三个服务策略——即售后服务;维护、修理和操作;以及产品服务系统——通过分析该领域的 71 多篇文章。在本次调查中,内容分析用于审查研究以建立知识,揭示研究机会并提出研究策略。产品服务系统的供应链更多地依赖于合作、协作和集成原则在运作中的实施。然而,完整的分析表明,这些关键原则并没有体现在当前的文献中。当前的研究也未能通过在广泛的产品服务供应链背景下对服务运营决策之间的复杂关系进行建模来讨论服务运营决策。因此,未来的研究方向包括开发服务需求预测模型;结合时间序列方法和因果方法;建立服务资源规划模型;解决服务可交付成果、服务能力和服务资源之间的关系;系统地加强对产品服务供应链绩效的量化评价。此外,通过解决合作、协作和集成的原则,本综述的附加价值是提出了产品服务集成预测、集成产品服务资源配置和调度以及产品服务供应系统绩效评估的研究策略。链。
更新日期:2020-03-10
中文翻译:
产品服务供应链现状回顾与研究策略
本研究从三个服务策略——即售后服务;维护、修理和操作;以及产品服务系统——通过分析该领域的 71 多篇文章。在本次调查中,内容分析用于审查研究以建立知识,揭示研究机会并提出研究策略。产品服务系统的供应链更多地依赖于合作、协作和集成原则在运作中的实施。然而,完整的分析表明,这些关键原则并没有体现在当前的文献中。当前的研究也未能通过在广泛的产品服务供应链背景下对服务运营决策之间的复杂关系进行建模来讨论服务运营决策。因此,未来的研究方向包括开发服务需求预测模型;结合时间序列方法和因果方法;建立服务资源规划模型;解决服务可交付成果、服务能力和服务资源之间的关系;系统地加强对产品服务供应链绩效的量化评价。此外,通过解决合作、协作和集成的原则,本综述的附加价值是提出了产品服务集成预测、集成产品服务资源配置和调度以及产品服务供应系统绩效评估的研究策略。链。