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Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach
International Journal of System Assurance Engineering and Management Pub Date : 2020-03-30 , DOI: 10.1007/s13198-020-00963-2
Ola Khalid AlZawati , Hamdi Bashir , Imad Alsyouf

The growth of any country depends upon the development of public sector organizations that satisfy the needs of their stakeholders and achieve their happiness. Therefore, and in order to fulfill the national strategies of United Arab Emirates (UAE), A Government Excellence Model; used to referred to as 4th G, has been developed to suit the requirements of UAE public sector organizations for achieving superior performance and a leading position worldwide. This paper uses the qualitative research technique to study the critical success factors which affect the implementation of UAE’s 4th G in the public sector. An ISM approach is applied to establish the interrelationship between the various critical factors. With the help of Fuzzy MICMAC technique, driver-dependence power diagraph is created. From our analysis, a new factor was identified by the experts participating in developing the ISM model that is “budget priorities”. It has been also found that “top-management commitment” has the highest driving power which helps in successful execution of 4th G excellence model. Variables “reputation” and “sense of belonging” have the highest dependence power. The success of these variables depends on the success of the variables below them. Finally, the limitations of using the above techniques are discussed and then suggestions are made for the further research.



中文翻译:

对在公共部门实施阿联酋政府卓越模式的关键成功因素进行建模和分析:ISM和Fuzzy-MICMAC方法

任何国家的增长都取决于满足其利益相关者需求并实现其幸福感的公共部门组织的发展。因此,为了实现阿拉伯联合酋长国(UAE)的国家战略,建立了政府卓越模式;被称为第四代G,旨在满足阿联酋公共部门组织在全球范围内取得卓越绩效和领先地位的要求。本文使用定性研究技术来研究影响阿联酋在公共部门实施第四个G的关键成功因素。应用ISM方法来建立各种关键因素之间的相互关系。借助模糊MICMAC技术,创建了驾驶员相关功率图。根据我们的分析,参与开发ISM模式的专家们确定了一个新的因素,即“预算优先事项”。还发现“最高管理承诺”具有最高的推动力,有助于成功执行4G卓越模型。变量“声誉”和“归属感”具有最高的依赖能力。这些变量的成功取决于它们下面的变量的成功。最后,讨论了使用上述技术的局限性,并提出了进一步研究的建议。变量“声誉”和“归属感”具有最高的依赖能力。这些变量的成功取决于它们下面的变量的成功。最后,讨论了使用上述技术的局限性,并提出了进一步研究的建议。变量“声誉”和“归属感”具有最高的依赖能力。这些变量的成功取决于它们下面的变量的成功。最后,讨论了使用上述技术的局限性,并提出了进一步研究的建议。

更新日期:2020-04-16
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