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An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation results
International Journal of System Assurance Engineering and Management Pub Date : 2020-02-27 , DOI: 10.1007/s13198-020-00965-0
Ola Khalid AlZawati , Imad Alsyouf , Hamdi Bashir

Public sector organisations are increasingly implementing excellence models (EM) to improve their processes and services efficiently and to obtain the competitive advantage globally in terms of cost and quality. This paper seeks to present a comparative analysis of frameworks of European Foundation for Quality Management excellence model and a new government excellence model; namely, 4th G developed in United Arab Emirates. It also identifies their common issues and differences in terms of core values, criteria, weights’ distribution, assessment methodologies and achievement of perceived benefits to propose suggestions for proper implementation of the government excellence model. Moreover, a comprehensive literature review formed the basis of a survey questionnaire and responses from about 42 specialists, in both models, have been used for empirical analyses. The data was analysed using a sign test to test the stated hypothesis. The results suggested that there is no significant difference between the core values of both models while the analysis signifies that a difference exists between the overall criteria of both models, the weights’ distribution and the assessment methods. Overall, the present work concludes that, the perceived benefits expected from the new model have been tangible. Findings of the research are valuable for public sector organisations currently adopting the 4th G, elucidating that excellence models must not be static and must evolve as organisations grow.



中文翻译:

欧洲质量管理基金会和阿拉伯联合酋长国公共部门卓越模式之间的共同问题和主要差异的探索性研究:公共部门组织的成果

公共部门组织越来越多地采用卓越模式(EM),以有效地改进其流程和服务,并在成本和质量方面获得全球竞争优势。本文旨在对欧洲质量管理基础卓越模型和新的政府卓越模型的框架进行比较分析。即在阿拉伯联合酋长国开发的第4代G。它还从核心价值,标准,权重分布,评估方法和预期收益的实现方面确定了它们的共同问题和差异,以提出适当实施政府卓越模式的建议。此外,全面的文献综述构成了调查问卷的基础,并获得了两种模式下约42位专家的回应,已经用于实证分析。使用符号检验对数据进行分析,以检验所述假设。结果表明,两个模型的核心值之间没有显着差异,而分析表明,两个模型的总体标准,权重分布和评估方法之间存在差异。总的来说,目前的工作得出的结论是,新模型所带来的预期收益是切实的。该研究的发现对当前采用第四代G的公共部门组织来说是有价值的,阐明了卓越模型一定不能一成不变,并且必须随着组织的发展而发展。结果表明,两个模型的核心值之间没有显着差异,而分析表明,两个模型的总体标准,权重分布和评估方法之间存在差异。总的来说,目前的工作得出的结论是,新模型预期的预期收益是切实的。该研究的发现对当前采用第四代G的公共部门组织来说是有价值的,阐明了卓越模型一定不能一成不变,并且必须随着组织的发展而发展。结果表明,两个模型的核心值之间没有显着差异,而分析表明,两个模型的总体标准,权重分布和评估方法之间存在差异。总的来说,目前的工作得出的结论是,新模型预期的预期收益是切实的。该研究的发现对当前采用第四代G的公共部门组织来说是有价值的,阐明了卓越模型必须不是静态的,并且必须随着组织的发展而发展。

更新日期:2020-04-16
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