This study explores best practices and roles of information and communication technology (ICT) in select professional development centers at 16 flagship universities. Through adopting a qualitative case study design, this study explores the strengths and weaknesses of current technology training initiatives in the selected professional development centers. As part of the research and teaching programs at flagship universities, professional development center leaders shared about the current ICT practices as well as the strengths and limitations of their own centers. The analysis section includes a critical look at ICT practices among flagship universities from a human resource theory lens. Findings indicate common successes that facilitate the ICT practices of these centers including delivery mediums, services, ideas, and goals, as well as various barriers of implementing ICT training initiatives. The paper concludes with suggestions on how professional development center leaders, senior administrators, and educational policy makers can help improve professional development processes with the assistance of optimal ICT initiatives.

中文翻译：

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旗舰大学的最佳专业发展 ICT 培训计划。

本研究探讨了信息和通信技术 (ICT) 在 16 所旗舰大学的精选专业发展中心中的最佳实践和作用。通过采用定性案例研究设计，本研究探讨了选定专业发展中心当前技术培训计划的优势和劣势。作为旗舰大学研究和教学计划的一部分，专业发展中心领导分享了当前的 ICT 实践以及他们自己中心的优势和局限性。分析部分包括从人力资源理论角度对旗舰大学的 ICT 实践进行批判性研究。调查结果表明促进这些中心的 ICT 实践的共同成功，包括交付媒介、服务、想法和目标，以及实施 ICT 培训计划的各种障碍。本文最后提出了有关专业发展中心领导、高级管理人员和教育政策制定者如何在最佳 ICT 计划的帮助下帮助改进专业发展过程的建议。