Abstract There are numerous studies on the identification and explanation of the implementation gap of planning support systems (PSS), that support the smart planning process by analyzing and visualizing data, but which are currently not systematically used in urban planning practice. There is insufficient knowledge about how the PSS implementation gap can be bridged and how PSS can be embedded into the planning process. This study provides insight into how the City Analytics Lab (CAL) can contribute to the promise of smart planning. It aims to first determine how CAL can yield the promise of smart planning. Then it provides insight into how CAL can contribute to close the PSS implementation gap. Accordingly, we organized fifteen workshops and surveyed planning practitioners (N = 89) at CAL to assess its usefulness for smart planning as well as its contribution in bridging the PSS implementation gap. The results show that users are positive towards the usefulness and usability of the support tools in the CAL, in particular the collaborative nature of the lab through its interactive tables and software applications. With regards to the PSS implementation gap, we find that there is a continued and increasingly successful conversation between the CAL and it's PSS tools and planning practice (i.e. ‘technology-to-people’) by collaborating with local governments, industry partners and other universities. However, further refinement of the lab through continued conversation between users and developers (i.e. ‘people-to-people’) is necessary, where tools are codesigned and user preferences and participation protocols are further considered. More broadly this research suggests that Planning Support Theatres, such as CAL can assist in reducing the technology adoption barriers commonly experienced in the application of PSS in practice. Such Planning Support Theatres, also provide a space to support new ideas and interactions importantly between both the key actors and the technology and the actors themselves.

中文翻译：

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生活是一个场景，我们是演员：评估规划支持剧院对智慧城市规划的有用性

摘要 关于规划支持系统（PSS）实施差距的识别和解释的研究有很多，通过分析和可视化数据支持智能规划过程，但目前还没有系统地应用于城市规划实践。关于如何弥合 PSS 实施差距以及如何将 PSS 嵌入规划过程的知识不足。本研究深入了解城市分析实验室 (CAL) 如何为实现智能规划做出贡献。它旨在首先确定 CAL 如何实现智能规划的承诺。然后，它深入了解 CAL 如何有助于缩小 PSS 实施差距。因此，我们在 CAL 组织了 15 个研讨会并调查了规划从业者（N = 89），以评估其对智能规划的有用性以及它在弥合 PSS 实施差距方面的贡献。结果表明，用户对 CAL 中支持工具的有用性和可用性持积极态度，特别是实验室通过其交互式表格和软件应用程序的协作性质。关于 PSS 实施差距，我们发现 CAL 与其 PSS 工具和规划实践（即“技术对人”）之间通过与地方政府、行业合作伙伴和其他大学的合作，进行了持续且日益成功的对话. 然而，通过用户和开发人员之间的持续对话（即“人对人”）进一步完善实验室是必要的，其中工具是协同设计的，并且进一步考虑了用户偏好和参与协议。更广泛地说，这项研究表明，诸如 CAL 之类的规划支持中心可以帮助减少在 PSS 在实践中应用时通常遇到的技术采用障碍。这样的规划支持剧院还提供了一个空间来支持关键参与者和技术以及参与者本身之间重要的新想法和互动。