ABSTRACT In this paper, we investigate how the use of mobile technologies contributes to the emergence of a complementary control system, in which both employee autonomy and management control are enhanced. We apply an affordance lens to understand the affordances (and constraints) for complementary control that emerge in the use of mobile technologies by both employees and managers. Based on a qualitative case study of the implementation and use of a mobile Sales Force Automation tool at a multinational company, we identify three informational affordances for control and analyse how these were actualised to enhance both management control and employee autonomy. Our study contributes to extant literature on the relation between mobile technologies and autonomy and control by showing the central role of mobile technologies’ affordances in redistributing informational demands and benefits of control in the interaction between managers, employees, and mobile devices.

中文翻译：

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移动工作中自主与控制的互补性

摘要在本文中，我们研究了移动技术的使用如何促进互补控制系统的出现，在该系统中，员工自治和管理控制都得到了增强。我们应用可供性视角来了解员工和经理在使用移动技术时出现的互补控制的可供性（和约束）。基于对跨国公司移动销售队伍自动化工具的实施和使用的定性案例研究，我们确定了三种控制信息可供性，并分析了这些信息是如何实现的，以增强管理控制和员工自主权。