Numerous events over the last six decades have made it necessary to reformulate the economic development models proposed by capitalism. In this context, sustainability has emerged with the aim of balancing corporate interests with stakeholders’ needs. To facilitate this aim, organizations must build a productive management relationship with their stakeholders and thus understand the implications of their operations in all dimensions of sustainability. In this context, due to the potential negative environmental, cultural, and social impacts of tourism, hotels have a responsibility to act in a sustainable manner. Therefore, the objective of this research was to identify criteria against which hotels can measure their impacts. A quali-quantitative study was developed based on the following stages: (1) preparing a workshop that enabled the analysis of 66 possible criteria when designing sustainable hospitality; (2) understanding the degree of importance of each of these criteria based on a semistructured questionnaire applied to 177 professionals linked to the hotel market and academia; and (3) using software R to run a confirmatory factor analysis that validated 39 criteria distributed with regard to the following dimensions: environmental (11), social (10), cultural (4), economic (8), and political (6). We conclude that using these criteria will allow hotel managers to develop more holistic, systemic, integrated, and participatory strategies and to play an active role in building economically profitable, socially just, culturally compatible, and environmentally responsible societies.

过去六十年中发生了许多事件，因此有必要重新制定资本主义提出的经济发展模式。在这种情况下，可持续发展的出现是为了平衡公司利益与利益相关者的需求。为了实现此目标，组织必须与利益相关者建立生产管理关系，从而了解其运营在可持续性各个方面的含义。在这种情况下，由于旅游业对环境，文化和社会的潜在负面影响，酒店有责任采取可持续的行动。因此，本研究的目的是确定饭店可以衡量其影响的标准。基于以下阶段进行了定性研究：（1）筹备一个研讨会，以便在设计可持续酒店时能够分析66条可能的标准；（2）根据对177个与酒店市场和学术界有联系的专业人员的半结构化问卷调查，了解每个标准的重要性；（3）使用软件R进行验证性因素分析，该分析验证了39个在以下维度上分配的标准：环境（11），社会（10），文化（4），经济（8）和政治（6） 。我们得出的结论是，使用这些标准将使酒店管理者能够制定更全面，系统，综合和参与性的策略，并在建设经济上有利可图，社会公正，文化兼容和对环境负责的社会中发挥积极作用。