ABSTRACT The purpose of this paper is to explore and measure the performance of Facilities Management (FM) services in Ghana’s public hospitals. Given that poor FM practices can significantly hinder the delivery of hospitals’ core services, measuring FM performance is a key step towards ensuring optimal service delivery, and an essential tool for effective implementation of FM strategy. The research employs an exploratory sequential mixed methods approach encompassing interviews in multiple cases at the exploratory stage and questionnaire surveys to confirm performance scales through the use of Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that the quality of FM service delivery, finance, learning and growth, as well as internal business operations indicators, exhibit significant influence on the performance of FM. The research also found that internal business strategic measures should be improved. The developed structural model could assist healthcare managers in determining critical performance dimensions, and also serve as a motivational tool for acknowledging FM’s role in healthcare delivery.

中文翻译：

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加纳公立医院设施管理服务的绩效衡量

摘要 本文的目的是探索和衡量加纳公立医院设施管理 (FM) 服务的绩效。鉴于糟糕的 FM 实践会严重阻碍医院核心服务的提供，衡量 FM 绩效是确保最佳服务交付的关键一步，也是有效实施 FM 战略的重要工具。该研究采用探索性顺序混合方法，包括探索阶段的多个案例访谈和问卷调查，通过使用偏最小二乘结构方程模型 (PLS-SEM) 来确认绩效量表。结果表明，FM 服务交付质量、财务、学习和成长，以及内部业务运营指标，FM 的性能有显着影响。研究还发现，应改进内部业务战略措施。开发的结构模型可以帮助医疗保健经理确定关键的绩效维度，也可以作为承认 FM 在医疗保健服务中的作用的激励工具。