There is, in general, a dearth of empirical inquiries on how institutional voids are filled through institutional work in marginalized communities. Extant studies have focussed on institutional work that addresses solitary institutional void, mostly in formal settings. In this paper, we inquire the case of a social entrepreneurial venture in India that identified two complementary institutional voids (productive ageing void of the urban elderly and rural education void of children) and attempted to simultaneously address the two voids. The issue of physical distance between the two groups was overcome by enacting an ICT platform. We also show how the institutional challenges associated with the ICT implementation led them to pursue different kinds of institutional works in their context. We then identify different theoretical dimensions of institutional works that could be used in marginalized contexts. Finally, we show how the ‘complementary voids’ approach has implications for both theory and practice.

中文翻译：

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利用ICT克服互补的制度空白：社会企业通过机构工作帮助边缘化群体的见解

通常，缺乏关于如何通过边缘化社区的制度工作来填补制度空缺的实证研究。现有的研究集中于解决孤立的制度空白（主要是在正式场合）的制度工作。在本文中，我们询问了印度的一家社会企业的案例，该案例确定了两个互补的制度空白（城市老年人的生产性老龄化空白和儿童的农村教育空白），并试图同时解决这两个空白。通过建立一个ICT平台，解决了两组之间的物理距离问题。我们还展示了与ICT实施相关的机构挑战如何使他们在其背景下从事各种机构工作。然后，我们确定了可以在边缘化背景下使用的机构作品的不同理论维度。最后，我们展示了“互补空隙”方法如何对理论和实践产生影响。