Effective communication by maternity care staff can help a woman during labor and birth have a positive birth experience. Due to limited knowledge regarding this topic in Iraqi Kurdistan, therefore, this study assessed: 1) The level of women’s satisfaction regarding verbal and non-verbal communication of midwives and physicians in the delivery room and 2) the association between this satisfaction level and socio-demographic and obstetric characteristics of the women and their general satisfaction with care during labor and delivery. A cross-sectional study was conducted on a convenient sample of 1196 women recruited between January and March 2019 from Erbil city, Iraq, who gave birth in the year before that. Data were collected from women through direct interview. A questionnaire which included sociodemographic, obstetrical information and 28 items related to verbal and non-verbal communication of physicians and midwives in the delivery room was used. Chi-square tests were used to find the association between dependent and independent variables. Although 58.4% of the women were generally satisfied with communication of midwives and physicians in the delivery room, a large percentage (41.6%) were not satisfied. Only 14.6 and 27.3% of the women were completely satisfied with verbal and non-verbal communication of health care providers, respectively. There was a statistically significant association between women’s satisfaction with care during labor and their satisfaction with health care providers’ communication; 70.4% of women who were satisfied with care during birth were also satisfied with the communication of delivery room staff. There were statistically significant associations between the satisfaction of women with the communication of midwives and physicians and their level of education, parity, having stillbirth or neonatal death, and the setting of the last delivery. Women’s satisfaction with verbal and nonverbal communication of health care providers in the delivery room is associated with their satisfaction with birth care. Improving communication skills of health care providers can be a considerable part of improving care in delivery room.

中文翻译：

---

卫生保健提供者的口头和非语言交流在总体上对分娩保健满意的作用：伊拉克埃尔比勒市政府卫生机构的横断面研究

产妇护理人员的有效沟通可以帮助妇女在分娩和生育期间获得积极的生育经验。由于在伊拉克库尔德斯坦中对该主题的了解有限，因此，本研究评估：1）妇女对助产士和分娩室医师的口头和非口头交流的满意度，以及2）此满意度与社会满意度之间的关联妇女的人口统计学和产科特征，以及她们在分娩和分娩时对护理的总体满意度。这项横断面研究是对2019年1月至3月之间从伊拉克埃尔比勒市招募的1196名妇女的方便样本进行的，她们于那一年出生。通过直接访谈从妇女那里收集数据。一份包括社会人口统计学，使用了产科信息以及与分娩室中的医生和助产士进行口头和非口头交流有关的28项信息。卡方检验用于发现因变量和自变量之间的关联。尽管通常有58.4％的妇女对分娩室中的助产士和医生的沟通感到满意，但仍有很大一部分妇女（41.6％）不满意。分别只有14.6％和27.3％的女性对医护人员的口头和非口头沟通完全满意。妇女在分娩期间对医疗的满意度与对医疗服务提供者的沟通的满意度之间存在统计学上的显着关联。对分娩时的护理感到满意的妇女中，有70.4％对分娩室工作人员的沟通也感到满意。妇女对助产士和医生沟通的满意度与他们的受教育程度，均等，死产或新生儿死亡以及最后分娩的背景之间在统计学上具有显着的关联。妇女对分娩室中医护人员口头和非言语交流的满意度与她们对生育护理的满意度有关。改善医疗服务提供者的沟通技巧可能是改善分娩室护理的重要部分。妇女对分娩室中医护人员口头和非语言交流的满意度与她们对生育护理的满意度有关。改善医疗服务提供者的沟通技巧可能是改善分娩室护理的重要部分。妇女对分娩室中医护人员口头和非言语交流的满意度与她们对生育护理的满意度有关。改善医疗服务提供者的沟通技巧可能是改善分娩室护理的重要部分。