Over the last years, e-Government applications have become indispensable in every country as they help stakeholders carry out tasks with the administration. However, and despite their growing usage, most of these applications are created through a developer-centered approach instead of a user-centered one, using traditional development processes that do not fit well with the diversity of stakeholders and existing legislation that involve e-Government applications today. Besides, usability is an important clue in the development of such solutions, so a user-centered approach, combined with a successful stakeholder and legislation analysis, should be considered overall. This paper is focused on addressing these concerns, and it provides a set of prescribed activities, tasks and products to be carried through a user-centered process in order to design usable web-based e-Government solutions. Specifically, our approach considers requirements engineering activities enhancing usability by analyzing the diversity and interests of the stakeholders involved, as well as the specific legislation as a source of organizational requirements. In addition, a validation is provided through a case study, showing the feasibility of the approach presented.

中文翻译：

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一组规定的活动，用于在开发可用的电子政务应用程序时增强需求工程

在过去的几年里，电子政务应用程序在每个国家都变得不可或缺，因为它们可以帮助利益相关者与行政部门一起执行任务。然而，尽管它们的使用越来越多，但这些应用程序中的大多数是通过以开发人员为中心的方法而不是以用户为中心的方法创建的，使用传统的开发流程，这些流程不适合利益相关者的多样性和涉及电子政务的现有立法今天的应用程序。此外，可用性是此类解决方案开发的重要线索，因此应全面考虑以用户为中心的方法，并结合成功的利益相关者和立法分析。本文重点解决这些问题，并提供了一系列规定的活动，通过以用户为中心的流程执行任务和产品，以设计可用的基于网络的电子政务解决方案。具体来说，我们的方法通过分析所涉及的利益相关者的多样性和利益，以及作为组织需求来源的特定立法，考虑了增强可用性的需求工程活动。此外，通过案例研究提供了验证，显示了所提出方法的可行性。