This paper reports on a “Industry 4.0” project supported by the government through the French public investment bank. This project was launched by a major industrial actor in the gas domain and aims at equipping its factories with digital technologies, and at connecting all these factories through a centralized supervision center, named Operational and Optimization Remote Center (OORC). Based on our observation in production sites and the OORC, we present the new organization of work that takes place in this context, and the digital artifact that was introduced to support it. We analyze its use and identify some failures related to the gap between its features and the existing documentation practice in the factories. We then claim that industry has to “turn to practice” to accomplish its digital transformation. This paper contributes to what we foresee as a research agenda for CSCW researchers wishing to contribute to the fourth industrial revolution and the related digital transformation of work in industrial settings.

中文翻译：

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产业数字化转型中缺失的“转向实践”

本文报道了政府通过法国公共投资银行支持的“工业4.0”项目。该项目由天然气领域的主要工业参与者发起，旨在为其工厂配备数字技术，并通过名为“运营与优化远程中心”（OORC）的集中监督中心将所有这些工厂连接起来。基于对生产现场和OORC的观察，我们介绍了在这种情况下进行的新工作组织，以及为支持该工作而引入的数字工件。我们分析了它的使用并确定了一些与其功能与工厂现有文档实践之间的差距有关的故障。然后，我们声称行业必须“转向实践”以完成其数字化转型。