Service-Oriented Architecture (SOA) has emerged as an architectural approach that enhances the service delivery performance of existing traditional systems while still retaining their most important features. This approach, due to its flexibility of adoption, has gained the attention of both academic and business entities, especially in the development of world-leading technologies such as Cloud Computing (CC) and the Internet of Things (IoT). Although many studies have listed the success factors of SOA, a few minor failures have also been reported in the literature. Despite the availability of rich material on SOA, there is a lack of systematic reviews covering the different aspects of the SOA concept in Information Systems (IS) research. Therefore, the central objective of this study is to review existing issues of SOA and share the findings with the academia. Hence, a systematic literature review (SLR) was conducted to analyse existing studies related to SOA and the factors that led to SOA success and failure from 2009 to 2019. To completely cover all SOA-related research in the IS field, a two-stage review protocol that included automatic and manual searching was applied, resulting in 103 primary studies. The articles were categorised into four research themes, namely: SOA Adoption, SOA Concepts, SOA Impact, and SOA Practice. The result shows that the academic research interest on SOA increased recently with most of the articles covering SOA Practice followed by SOA Adoption. Moreover, the findings of this review highlighted SOA Governance, SOA Strategy, Financial Issues and Costs, and Education and Training as the most significant factors of SOA adoption and implementation. Consequently, the outcomes will assist professionals and experts in organisations as well as academic researchers to focus more on these factors for successfully adopting and implementing SOA.

面向服务的体系结构（SOA）已经成为一种体系结构方法，可以增强现有传统系统的服务交付性能，同时仍保留其最重要的功能。由于采用这种方法的灵活性，这种方法已经引起了学术和商业实体的关注，尤其是在开发世界领先的技术（例如云计算（CC）和物联网（IoT））方面。尽管许多研究都列出了SOA的成功因素，但是在文献中也报告了一些较小的失败。尽管有大量关于SOA的资料可供使用，但仍缺乏系统的评论来涵盖信息系统（IS）研究中SOA概念的不同方面。因此，这项研究的主要目标是审查SOA的现有问题并与学术界分享研究结果。因此，进行了系统的文献综述（SLR），以分析与SOA相关的现有研究以及从2009年到2019年导致SOA成功与失败的因素。为了完全涵盖IS领域中所有与SOA相关的研究，分两个阶段进行应用了包括自动和手动搜索在内的综述方案，进行了103项主要研究。文章分为四个研究主题，即：SOA采用，SOA概念，SOA影响和SOA实践。结果表明，最近关于SOA的学术研究兴趣增加了，其中大多数文章涉及SOA实践，随后是SOA采用。此外，本次审查的结果突出了SOA治理，SOA战略，财务问题和成本，以及教育和培训是采用和实施SOA的最重要因素。因此，结果将帮助组织中的专业人员和专家以及学术研究人员将更多的精力放在成功采用和实施SOA的这些因素上。