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Service contract modeling in Enterprise Architecture: An ontology-based approach
Information Systems ( IF 3.7 ) Pub Date : 2019-10-18 , DOI: 10.1016/j.is.2019.101454
Cristine Griffo , João Paulo A. Almeida , Giancarlo Guizzardi , Julio Cesar Nardi

Service contracts bind parties legally, regulating their behavior in the scope of a (business) service relationship. Given that there are legal consequences attached to service contracts, understanding the elements of a contract is key to managing services in an enterprise. After all, provisions in a service contract and in legislation establish obligations and rights for service providers and customers that must be respected in service delivery. The importance of service contracts to service provisioning in an enterprise has motivated us to investigate their representation in enterprise models. We have observed that approaches fall into two extremes of a spectrum. Some approaches, such as ArchiMate, offer an opaque “contract” construct, not revealing the rights and obligations in the scope of the governed service relationship. Other approaches, under the umbrella term “contract languages”, are devoted exactly to the formal representation of the contents of contracts. Despite the applications of contract languages, they operate at a level of detail that does not match that of enterprise architecture models. In this paper, we explore and bridge the gap between these two extremes. We address the representation of service contract elements with a systematic approach: we first propose a well-founded service contract ontology, and then extend the ArchiMate language to reflect the elements of the service contract ontology. The applicability of the proposed extension is assessed in the representation of a real-world cloud service contract.



中文翻译:

企业体系结构中的服务合同建模:基于本体的方法

服务合同在法律上对当事方具有约束力,并在(业务)服务关系范围内规范其行为。鉴于服务合同会附带法律后果,因此了解合同的要素对于管理企业中的服务至关重要。毕竟,服务合同和法律中的规定确定了服务提供者和客户必须遵守的义务和权利。服务合同对企业中服务提供的重要性促使我们研究它们在企业模型中的表示。我们已经观察到方法落入频谱的两个极端。某些方法,例如ArchiMate,提供了不透明的“合同”结构,没有揭示受管服务关系范围内的权利和义务。其他方法 在“合同语言”一词的统称下,专门用于合同内容的正式表示。尽管使用了合同语言,但它们的工作细节级别与企业体系结构模型不匹配。在本文中,我们探索并弥合了这两个极端之间的鸿沟。我们使用一种系统的方法来处理服务合同要素的表示形式:首先提出一个有充分依据的服务合同本体,然后扩展ArchiMate语言以反映服务合同本体的要素。建议的扩展的适用性在真实云服务合同的表示中进行评估。尽管使用了合同语言,但它们的工作细节级别与企业体系结构模型不匹配。在本文中,我们探索并弥合了这两个极端之间的鸿沟。我们使用一种系统的方法来处理服务合同要素的表示形式:首先提出一个有充分依据的服务合同本体,然后扩展ArchiMate语言以反映服务合同本体的要素。拟议扩展的适用性在真实云服务合同的表示中进行评估。尽管使用了合同语言,但它们的工作细节级别与企业体系结构模型不匹配。在本文中,我们探索并弥合了这两个极端之间的鸿沟。我们使用一种系统的方法来处理服务合同要素的表示形式:首先提出一个有充分依据的服务合同本体,然后扩展ArchiMate语言以反映服务合同本体的要素。拟议扩展的适用性在真实云服务合同的表示中进行评估。我们首先提出一个有充分依据的服务合同本体,然后扩展ArchiMate语言以反映服务合同本体的要素。拟议扩展的适用性在真实云服务合同的表示中进行评估。我们首先提出一个有充分依据的服务合同本体,然后扩展ArchiMate语言以反映服务合同本体的要素。拟议扩展的适用性在真实云服务合同的表示中进行评估。

更新日期:2020-04-21
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