Some employees tend to drink more alcohol than other employees, with costs to personal and organizational well-being. Based on a self-control framework, we propose that emotional labor with customers-effortfully amplifying, faking, and suppressing emotional expressions (i.e., surface acting)-predicts alcohol consumption, and that this relationship varies depending on job expectations for self-control (i.e., autonomy) and personal self-control traits (i.e., impulsivity). We test these predictions with data drawn from a national probability sample of U.S. workers, focusing on employees with daily contact with outsiders (N = 1,592). The alcohol outcomes included heavy drinking and drinking after work. Overall, surface acting was robustly related to heavy drinking, even after controlling for demographics, job demands, and negative affectivity, consistent with an explanation of impaired self-control. Surface acting predicted drinking after work only for employees with low self-control jobs or traits; this effect was exacerbated for those with service encounters (i.e., customers and the public) and buffered for those with service relationships (i.e., patients, students, and clients). We discuss what these results mean for emotional labor and propose directions for helping the large segment of U.S. employees in public facing occupations. (PsycINFO Database Record (c) 2019 APA, all rights reserved).

中文翻译：

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假货者什么时候也是饮酒者？对美国服务人员情绪劳动和饮酒的自我控制看法。

一些员工往往比其他员工喝更多的酒精，这会损害个人和组织的幸福感。基于自我控制框架，我们建议与客户进行情绪劳动（努力地放大，伪造和抑制情绪表达（即表面行为））来预测酒精饮料的消耗，并且这种关系根据对自我控制的工作期望而有所不同（即自主权）和个人自我控制特质（即冲动性）。我们使用从美国工人的国家概率样本中提取的数据检验这些预测，重点是与外部人员日常接触的雇员（N = 1,592）。饮酒的结果包括大量饮酒和下班后饮酒。总体而言，即使在控制了人口统计特征，工作需求和负面情感之后，表面行为仍与酗酒密切相关，与自我控制受损的解释一致。仅对自我控制能力低或特质低的员工，在下班后以表面演技预测饮酒；对于那些遇到服务的人（即客户和公众），这种影响会加剧，对于那些有服务关系的人（即患者，学生和客户），这种影响会加剧。我们讨论了这些结果对情感劳动的意义，并提出了指导方向，以帮助大部分美国雇员从事面向公众的职业。（PsycINFO数据库记录（c）2019 APA，保留所有权利）。客户和公众），并为具有服务关系的人员（即患者，学生和客户）提供缓冲。我们讨论了这些结果对情感劳动的意义，并提出了指导方向，以帮助大部分美国雇员从事面向公众的职业。（PsycINFO数据库记录（c）2019 APA，保留所有权利）。客户和公众），并为具有服务关系的人员（即患者，学生和客户）提供缓冲。我们讨论了这些结果对情感劳动的意义，并提出了指导方向，以帮助大部分美国雇员从事面向公众的职业。（PsycINFO数据库记录（c）2019 APA，保留所有权利）。