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Self-Anamnesis with a Conversational User Interface: Concept and Usability Study.
Methods of Information in Medicine ( IF 1.7 ) Pub Date : 2018-11-01 , DOI: 10.1055/s-0038-1675822
Kerstin Denecke 1 , Sandra Lutz Hochreutener 2 , Annkathrin Pöpel 3 , Richard May 1
Affiliation  

OBJECTIVE Self-anamnesis is a procedure in which a patient answers questions about the personal medical history without interacting directly with a doctor or medical assistant. If collected digitally, the anamnesis data can be shared among the health care team. In this article, we introduce a concept for digital anamnesis collection and assess the applicability of a conversational user interface (CUI) for realizing a mobile self-anamnesis application. MATERIALS AND METHODS We implemented our concept for self-anamnesis for the concrete field of music therapy. We collected requirements with respect to the application from music therapists and by reviewing the literature. A rule-based approach was chosen for realizing the anamnesis conversation between the system and the user. The Artificial Intelligence Markup Language was exploited for encapsulating the questions and responses of the system. For studying the quality of the system and analyzing performance, humanity, effect, and accessibility of the system, we performed a usability test with 22 persons. RESULTS The current version of the self-anamnesis application is equipped with 63 questions on the music biography of a patient that are asked subsequently to the user by means of a chatbot conversation. The usability study showed that a CUI is a practical way for collecting anamnesis data. Users felt engaged of answering the questions and liked the human characteristics of the chatbot. They suggested to extend the conversation capabilities of the chatbot so that the system can react appropriately, in particular when the user is not feeling well. CONCLUSIONS We could demonstrate the applicability of a CUI for collecting anamnesis data. In contrast to digital anamnesis questionnaires, the application of a CUI provides several benefits: the user can be encouraged to complete all queries and can ask clarifying questions in case something is unclear.

中文翻译:

具有会话用户界面的自我记忆:概念和可用性研究。

目的自我记忆是一种过程,患者无需直接与医生或医疗助手互动即可回答有关个人病史的问题。如果以数字方式收集,则可以在医疗保健团队之间共享回忆数据。在本文中,我们介绍了数字记忆删除的概念,并评估了对话用户界面(CUI)用于实现移动自记忆应用程序的适用性。材料和方法我们对音乐治疗的具体领域实施了自我记忆的概念。我们从音乐治疗师那里收集了有关应用程序的要求,并回顾了文献。选择了一种基于规则的方法来实现系统与用户之间的回忆对话。人工智能标记语言被用于封装系统的问题和响应。为了研究系统的质量并分析系统的性能,人性,效果和可访问性,我们进行了22人可用性测试。结果自我记忆应用程序的当前版本在患者的音乐传记中包含63个问题,这些问题随后通过聊天机器人对话被询问给用户。可用性研究表明,CUI是一种收集回忆数据的实用方法。用户感到愿意回答问题,并且喜欢聊天机器人的人性化特征。他们建议扩展聊天机器人的对话功能,以使系统可以做出适当的反应,特别是在用户感觉不适时。结论我们可以证明CUI在收集记忆数据方面的适用性。与数字回忆调查表相比,CUI的应用提供了以下好处:鼓励用户完成所有查询,并在不清楚的情况下提出澄清问题。
更新日期:2018-11-01
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