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Family Satisfaction With Nursing Home Care: Findings and Implications From Two State Comparison.
Journal of Applied Gerontology ( IF 2.645 ) Pub Date : 2018-08-17 , DOI: 10.1177/0733464818790381
Tetyana P Shippee 1 , Weiwen Ng 1 , Amy Restorick Roberts 2 , John R Bowblis 2
Affiliation  

Family satisfaction, while recognized as important, is frequently missing from validated measures of long-term care quality. This is the first study to compare family satisfaction across two states using validated measures and to compare the organizational and structural factors associated with higher family satisfaction with nursing home care. Data sources are family satisfaction surveys from Minnesota (MN) and Ohio (OH), linked to facility characteristics from Certification and Survey Provider Enhanced Reports (CASPER) for both states (N = 378 facilities for MN; N = 926 facilities for OH). Activities and food were among lowest rated items in both states. Relationships with staff were the highest rated domain. Higher occupancy rates, smaller facility size, and non-profit ownership consistently predicted better satisfaction in both states. Our findings show consistent organizational factors associated with family satisfaction and provide further evidence to the validity of family satisfaction as a person-centered measure of quality. This lays the foundation for tool development on the national level.

中文翻译:

家庭对疗养院护理的满意度:两个州比较的结果和启示。

家庭满意度虽然被认为很重要,但在长期护理质量的有效衡量标准中经常被忽略。这是第一项使用经过验证的措施来比较两个州的家庭满意度的研究,并比较与较高的家庭对疗养院护理满意度相关的组织和结构因素。数据来源是明尼苏达州 (MN) 和俄亥俄州 (OH) 的家庭满意度调查,与两个州的认证和调查提供商增强报告 (CASPER) 的设施特征相关联(明尼苏达州 N = 378 个设施;俄亥俄州 N = 926 个设施)。活动和食物是这两个州评分最低的项目之一。与员工的关系是评价最高的领域。更高的入住率、更小的设施规模和非营利所有权始终预示着这两个州的满意度更高。我们的研究结果显示了与家庭满意度相关的一致的组织因素,并为家庭满意度作为以人为中心的质量衡量标准的有效性提供了进一步的证据。这为国家层面的工具开发奠定了基础。
更新日期:2020-04-01
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