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How do I raise patient safety concerns, and when does this become whistleblowing?
The BMJ ( IF 105.7 ) Pub Date : 2018-04-19 , DOI: 10.1136/bmj.k1659
Abi Rimmer

It can be difficult to know how and when to raise a concern, but help is available, Abi Rimmer finds
“‘Raising concerns,’ ‘speaking up,’ and ‘whistleblowing’ are all essentially terms that describe telling someone in authority about wrongdoing, be that your manager, chief executive, regulator, or even the media. However, each of these terms can feel quite different.
“Often ‘whistleblowing’ is used as a term when a concern feels unwelcome or when it’s external, and ‘speaking up’ is seen as being at the softer end of the spectrum, when a staff member first raises a concern. But we know from experience on our advice line that difficulties and opportunities exist at each stage of raising a concern, so this distinction can be misleading.
“The reality is that they’re all part of the same spectrum, and knowing what to do if your concerns aren’t resolved at an early stage or if you’re unable to raise the matter locally is an important part of protecting patients. Escalating these issues and having the support to do so, no matter what the process is called, is what should be in place at any organisation …


中文翻译:

我如何提出对患者安全的关注,以及什么时候会引起举报?

知道如何以及何时提出问题可能很困难,但是可以得到帮助,Abi Rimmer发现
“提出问题”,“大声疾呼”和“举报”本质上都是用来形容告诉某人有关不法行为的术语,是您的经理,首席执行官,监管者,甚至是媒体。但是,这些术语中的每一个都可能有很大的不同。
“通常,在工作人员感到不满意时,或在外部时,“吹哨”是一个术语,而当工作人员首先提出问题时,“大声疾呼”被认为是较弱的一环。但是我们从咨询专线的经验知道,在提出关注的每个阶段都存在困难和机遇,因此这种区分可能会引起误解。
“事实是,它们全都属于同一领域,因此,如果在早期阶段仍未解决您的疑虑或您无法在本地提出此事,那么知道该怎么办是保护患者的重要组成部分。无论采取什么程序,逐步升级这些问题并获得支持,这是任何组织都应采取的措施……
更新日期:2018-04-19
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