Internal crisis communication is a critical yet understudied component in crisis management in tourism and hospitality management. Guided by the language expectancy theory, this study tested the effects of message frequency and transparency on internal crisis communication outcomes among tourism employees. This study adopted a mixed-methods approach. The qualitative component included 20 interviews, and the quantitative component involved a national survey of 804 completed responses from tourism workers. The qualitative findings showed that following the onset of a major crisis, tourism employees often expect timely and transparent communication from their employers. Effective communication enhances the employer-employee relationships and employers' commitment to the organization. The quantitative findings supported these notions and indicated that transparent internal crisis communication reduces turnover intentions. The findings provide insights into conceptualizing internal crisis communication in tourism by incorporating message frequency and transparency. This paper also offers practical implications and suggests several future research areas.

内部危机沟通是旅游和酒店管理中危机管理的一个重要但未被充分研究的组成部分。在语言期望理论的指导下，本研究测试了消息频率和透明度对旅游员工内部危机沟通结果的影响。本研究采用混合方法。定性部分包括 20 次访谈，定量部分涉及对 804 名旅游工作者完成的全国调查。定性调查结果表明，在重大危机爆发后，旅游业员工通常期望雇主及时和透明地进行沟通。有效的沟通可以增强雇主与雇员的关系以及雇主对组织的承诺。定量研究结果支持这些观点，并表明透明的内部危机沟通减少了离职意向。研究结果通过结合消息频率和透明度，提供了对旅游业内部危机沟通概念化的见解。本文还提供了实际意义，并提出了几个未来的研究领域。