Transformative Service Research (TSR) advocates shifting the lens on services from profits to well-being of both employees and customers, which is prominently important in contemporary post-COVID times. Engaging TSR in the wellness service context, we explore initial wellness offerings and how such services can be successfully delivered, using a case of Le Monastère des Augustines, in a wellness hotel in Québec, Canada. Emerging from the lived experiences of 13 employees, we advance the TSR framework by constructing a Transformative Wellness Service (TWS) framework. Those employee experiences not only reveal the essence of wellness, but also generate rich managerial implications regarding the ubiquitous organizational philosophy of healthcare, the maintaining of employee well-being, and the continuous role of customers in conveying the benefits to society of the holistic wellness ecosystem. The TWS framework is a holistic concept promoting hospitality, healthcare, and any service industry that aims to improve individual and societal well-being.

变革性服务研究 (TSR) 提倡将服务的视角从利润转移到员工和客户的福祉，这在当代后 COVID 时代尤为重要。将 TSR 纳入健康服务环境，我们以加拿大魁北克一家健康酒店的 Le Monastère des Augustines 为例，探索最初的健康产品以及如何成功提供此类服务。根据 13 名员工的生活经验，我们通过构建变革性健康服务 (TWS) 框架来推进 TSR 框架。这些员工体验不仅揭示了健康的本质，而且对无处不在的医疗保健组织哲学、员工福祉维护、以及客户在将整体健康生态系统的社会利益传递给社会方面的持续作用。TWS 框架是一个整体概念，旨在促进酒店、医疗保健和任何旨在改善个人和社会福祉的服务行业。