Drawing on Miller and Le Breton-Miller’s (2005 & 2022) conceptualization of family firms’ priorities (continuity, community, connections, and command) and the organizational psychological capital theory (Luthans and Youssef, 2004), we develop a mediation model of how organizational psychological capital and family firm image affect resilience capability and risk taking (which in turn influence resilience). This model is tested on 200 family-owned small and medium sized (SME) hotels in Turkey. Our study demonstrates that intangible forces can be differentially leveraged to build resilience capability. This in turn strengthens resilience in firms confronting the Covid crisis. This paper further highlights that while the development of capabilities and strategic actions is important in generating firm resilience, the assets that are used to achieve this outcome matter the most.

借鉴 Miller 和 Le Breton-Miller（2005 年和 2022 年）对家族企业优先事项（连续性、社区、联系和指挥​​）的概念化和组织心理资本理论（Luthans 和 Youssef，2004 年），我们开发了一个中介模型，说明如何组织心理资本和家族企业形象影响弹性能力和风险承担（进而影响弹性）。该模型在土耳其的 200 家家庭拥有的中小型 (SME) 酒店中进行了测试。我们的研究表明，可以不同地利用无形力量来建立弹性能力。这反过来又增强了企业应对新冠危机的韧性。本文进一步强调，虽然能力和战略行动的发展对于产生企业弹性很重要，